Anxiety/Uncertainty Management Theory (AUM)

In chapter 10 Anxiety/Uncertainty Management Theory (AUM) is discussed applying intercultural settings with some of the axioms and theorems of uncertainty reduction theory. Berger’s uncertainty reduction theory caused me to question if intercultural attributes were factored in. Griffin (2008) defines AUM theory as, “an intercultural theory that claims high levels of uncertainty and anxiety lead to greater misunderstanding when strangers don’t communicate mindfully” (p. 132). The text goes on to state the AUM theory differs in 5 different ways. They are anxiety, effective communication, multiple causes of anxiety/uncertainty, lower and upper thresholds for fear and doubt, and mindfulness.

Mindfulness is a term I have come across a lot in my studies. It makes sense that if you are open minded and don’t stereotype regarding gender, ethnicity, and/or other factors such as age. When being mindful it makes sense that anxiety and uncertainty will be reduced. But I have to say that Berger’s theory of uncertainty reduction also makes sense. It is like I am caught in between and couldn’t choose a theory if I had too. In my opinion Berger’s theory can be used to predict in western cultures and Gudykunst theory could be used to be an effective communicator in diverse environments.